clipper card balance refund

Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. BART will refundpaper ticketswith a remaining value greater than $1.00. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. E\i\\ Registering your card protects your card balance and allows you to set up an online account. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. Min of $5. 0 0 10.1455 10.364 re It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. 2020, Metropolitan Transportation Commission. H237402VH2P0P04341Qf& All rights reserved. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? So what you could do is to rack up a negative balance to offset the $3 fee. Clipper said they didnt have money in their accounts. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. My spouse, relative, or close friend needs help managing their registered Clipper card. If you cannot tag your card successfully, try on another device. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. For details about how to apply for a refund, download theClipper Cancellation Form. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. 0.749023 g f You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. about the future of clipper (external link). How would you improve Clipper? Due to observed delivery issues this is a less secure option. Refunds are subject to the fees in Section 10. EMC Other readers wrote of similar fears and refund frustrations. If do not tag on and/or off, you will be subject to citation. Only registered Clipper cards are eligible for refunds. /Tx BMC endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream $15.29. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. But the other way is get you $$ back is to understand why they charged $3 in the first place. The refundmay take 4-6 weeks to process. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. /Tx BMC And Orca card. Pay With Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. . QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream If not, you can check your balance and add value to the card at a ticket machine before starting the journey. /Tx BMC 0.749023 g Skip top navigation. EMC EMC If you don't want to deal with that, just pay the $3 to get the card. The Go and Smart Passesare non-transferable. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper says it does not take funds away, even if the card goes unused for years. Log in to your profile to sign up for occasional updates. /Tx BMC H*2T0T341f& Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. I have a whole collection of stored value transit cards from many places! You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. The check may take 4-6 weeks. EMC Prior to that he was an assistant sports editor at the paper from 1984-1987. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream No service to Chase Center atthis time,stay tuned for updates. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. endstream endobj 185 0 obj <. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream EMC While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. /Tx BMC I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. /Tx BMC Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. For youth, seniors, people with disabilities and low-income adults. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. 0 0 10.146 10.364 re Be sure to review the paper ticket fare chart at the station. One beep means you have tagged on, and two beeps mean you have tagged off. H*2T0T3415Rf& endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Choose to stay logged in or to log out. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. -=9&_j?N3?vjUaFXpJ| Pay With You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. If your card is registered, contact us so we can block your card from further use. But nobody did. What can I do with an online Clipper account? EMC safe parking at hotels near Oakland Airport?? Can I have more than one card in my Clipper account? EMC Treasury will mail you a check. endstream endobj 224 0 obj <>stream endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream Get Morning Report and other email newsletters. Learn more about Clipper on your phone. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. Many of the cards have about $50 on them, but a couple have about $200. There is a $5 fee for this service. No service to Chase Center atthis time,stay tuned for updates. OK to stay in Oakland for visit to San Francisco? Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream If you forget to tag on and/or off, you will be subject to citation. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Your session is about to expire due to inactivity. 0 0 10.146 10.364 re HD 0UR K(EP%xg:#6(=VU-zTqwn?p If this happens at any time, please call Clipper at 877.878.8883 for a refund. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. How can I check my card balance or how much I was charged for a trip? /Tx BMC You can have multiple adult cards associated with a single account. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Otherwise, you will be logged out automatically. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. At your request, we can mail you a new card with your balance restored, typically within 2 business days. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Your refund request will typically be . Someone else may be able to use it. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". E\\y\F@B.DHR!"g/ To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Please note that, Caltrain has a proof-of-payment system for fare enforcement. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. o Visa . /Tx BMC H*2T0T341f& 0.749023 g Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Note that only cash value can be directly transferred. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. All Go Pass users should register their Clipper cards on Clippers website. Learn more about our privacy policy. EMC E\\y\F@B.THH!*o* Where to Use On 24 transit services and more. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. f E\\y\F@B.DHR!"g/ 0 0 10.146 10.364 re f H237402VH2P0P04341Qf& 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream If you have a question, please call (510) 464-6841. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Key Clipper information translated to Chinese. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). We recommend that you do. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. What a scam! endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. What can I do with an online Clipper account? 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream A: No. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. No. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Key Clipper information translated to Chinese. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Skip the side navigation menu and go to the main content. 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To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. HD 0UR K(EP%xg:#6(=VU-zTqwn?p https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. If your card is registered, contact us so we can block your card from further use. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Describe the situation, including your account information. If you are still having trouble with your Go Pass, please contact us at. Registering your card protects your card balance and allows you to set up an online account. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. E\\y\F@B.THH!*o* Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Refunds are subject to the fees in Section 10. HD 0UR K(EP%xg:#6(=VU-zTqwn?p That will show you the cost of each trip. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is registered, contact us so we can block your card from further use. Skip the side navigation menu and go to the main content. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Here's what you need to know. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. Otherwise, you will be logged out automatically. If a Clipper card is not used for six months, it can be deactivated. It's just $3. If you forget to tag on and/or off, you will be subject to citation. $16.99 10% off. EMC So we just kept our Suica as well as our Icocaused in the Kansai. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream For defective cards, no fees will be charged. Will the toll lanes reduce traffic jams? If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Visit our VTA Smart Pass page for more information. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. Warriors Ferry / Chase Center Service All rights reserved. Opens in new window. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. f No they don't keep cash at the stations. EMC Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Subject . BARTs Treasury Department will then process the refund. For details about how to apply for a refund, download theClipper Cancellation Form. Minimum monthly payments are required. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets submitted for refund must have been purchased by cash or debit card. 0 0 10.1455 10.364 re f H*2T0T341f& Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. o Discover . Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. And Metro card. H237402VH2P0P04341Qf& If your card is registered, contact us so we can block your card from further use. Learn more about our privacy policy. 0 0 10.1455 10.364 re No. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream I only pray theyre still there. EMC In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. EMC /Tx BMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. A: Many others are praying, as well. This is one option for using up the funds on a paper ticket you own. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Phone. The Go Pass is also available to graduate students until December 31,2022*. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream I no longer need to use Clipper. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Latest Clipper News Never miss Clipper news! 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Hope this doesn't break the bank for you. EMC Tab will move on to the next part of the site rather than go through menu items. You will get a check in the mail at the address you provide. Yes, you can manage your account using the Clipper app and in your mobile wallet. for more info). Only registered Clipper cards, are available for refunds. /Tx BMC Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). We cannot give refunds for partially used passes or tickets. For more information, including fines, please see Caltrain's fare evasion policy. /Tx BMC He started his journalism career as a sports editor in Iowa in 1975. Use the app to manage your cards. Your session is about to expire due to inactivity. /Tx BMC /Tx BMC How can I manage the account on their behalf? HD 0UR K(EP%xg:#6(=VU-zTqwn?p https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Unfortunately, the Clipper Card doesn't allow that. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. Clipper is committed to protecting your privacy. Stanford University. BART will refund tickets with a remaining value greater than $1.00. However, money added since then does not show on the account, as weve not used the cards. I'd calculate your estimated usage and only put that amount on the card. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. /Tx BMC /Tx BMC endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream EMC REFUNDS. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). EMC When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Should I stay at a hotel near the airport? BART will also refund full unused paratransit ticket books. Q&A: Highway 101 express lanes opened Friday. What should I do if my card is lost or stolen? BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). The Go Pass is valid for thecalendar year: from January 1through December31. endstream endobj startxref 0 %%EOF 332 0 obj <>stream Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. For three bucks, just consider it a cheap souvenir. Get it back from them when you plan your next trip to San Francisco. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . Riders have 2 options for getting a refund: Metropolitan Transportation Commission . Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. A reader in a prior column thought $300 had disappeared from an account. 0.749023 g