This is data for the generally-technologically-inclined folks who check their modem status information on occasion, or at Comcast's request. Another thing to keep in mind is that checking and testing modem updates costs your ISP money. If you have questions about your services, we're here to answer them. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. We recently ended our promotional rate with Comcast and while negotiating a new rate I was happy to see they had started offering 1000Mbps down service in my neighborhood. All other modems connected to the ISP wont be updated. One of those checks is to see if the latest firmware version is running on the modem. Just dont forget a Gigabit router. The Motorola MB8600 Modem has a forward-facing screen. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Switch to the new router, the MB8600, via Spectrum website and it works fine hardwired to the PC. MB8600 - overkill for 150/5, i know RT-AX86U - FW 386.7. However, chances are, you can save on that rent by purchasing a modem that may even work much better than what theyre issuing. One option is to rent a modem from your ISP. They should be able to tell you if theyre working on the update or not. Click the Servers tab, then look for the "MTRLC LLC" certificate, which should match your Cable Modem IP. This firmware update will only affect the modems connected to the ISP of that specific make and model. If you end up using the same internet provider for more than a year, it is almost definitely cheaper and smarter to purchase your own modem. No firmware available for prior update. Within this page, there was a header for firmware and software downloads. The modem runs a little hot, though this can be alleviated by placing it somewhere on a desk, where it will get better airflow. 210.65.88.143 It includes 1 open Ethernet GigE LAN port. Press question mark to learn the rest of the keyboard shortcuts. In order to check what version of firmware is currently installed on your router, youll need to access your modems settings. New versions of firmware will be released when your modem manufacturer fixes a bug or addresses a security concern in your modems software. Your Motorola router processes the signal from your internet service provider and transmits it to your network. Compatible services: Xfinity, Cox, Spectrum, Charter, Time Warner, BrighthouseMax downstream: 2 GbpsMax upstream: 2 GbpsChannel bonding: 328Ethernet ports: 2. I think they might be bad, but I know basically nothing about this. Thread starter randomName; Start date Feb 21, 2019; randomName Very Senior Member. Compare. This website is using a security service to protect itself from online attacks. If you have a different provider, check with them before buying this router. The only way to know if your modem was updated is to check the firmware version on the device, which well get to later. Gigabit internet plans may be costly but the high speeds make it worthwhile for avid streamers and online gamers. How do you know what the default values are? ARRIS Surfboard SB8200 is a comparable model. F. O*****. After rebooting the modem, they will not be able to get to the modem web UI again until they perform this process to clear the old cert out of the browser. . The main difference between the CM1000-1AZNAS and the newer CM1100 is that the CM1000-1AZNAS only has one gigabit ethernet port to send its signal to a router. Owning your own modem often saves $156 per year in cable modem rental charges. You can email the site owner to let them know you were blocked. The next step is to see what version of firmware is installed on your device. MB8600 also has 328 support for the fastest possible speeds using the DOCSIS 3.0 standard. You can: Its not safe for you to have a modem that isnt updated, because it can leave you open to some serious security concerns. Or is it just to access the web UI of the modem? Unfortunately, multi-gig technology is quite limited. The first thing to search for when reading a modems description is its compatibility. Firmware for your Motorola modem is generally applied by your Internet . Overheating can be an issue with any electronic equipment. You might review Internet Troubleshooting Tips if you haven't already. My Arris Sb8200 says " incompatible due to filters" What the hell does that mean???? Even if it says your modem is compatible, it may be worth calling since you may have an internet tier that wasnt available when the modem was put on the market. By renting, youre always ready for these upgrades without having to worry about wasting money. Router firmware is latest. Lets looks at it from an ISPs perspective. If your modems firmware is outdated and rebooting your modem didnt update it, give your ISP a call. My internet plan is with Comcast, so it looks like my modem firmware should be version V1.01.22. Download speed has gone from 1.4 tb average to 500mb. Click on it, then click Delete and confirm the action. Guess Ill buy another to replace this one next. Essentially what youre doing when you reboot your modem is forcing your modem to double check its firmware. In addition to securing your home network against an attack, make sure your modem provides protection against lightning strikes and power surges. My signal levels are linked in another comment on this post. In fact, your modem wont work without it. Generally, when you sign up for internet, your provider will give you the option to rent a modem thats proven to work on its service. MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY, Comcast Business, Cox Communications, Spectrum and more. Internet is down for the second time in 4 days. I moved to a new home in Jan 2020, and a tech came out and replaced some wiring and ensured I had good signal. I am a bot, and this action was performed automatically. It utilizes DOCSIS 3.1 firmware protocol which guarantees ultra-fast speeds for cable internet. Once your modem has powered back up, check the firmware version again by following the procedure I previously outlined. It is perfect for things like 4K Ultra-HD video streaming and Virtual Reality gaming. With a speed that allows up to 6Gbps, this modem is excellent for people who have gigabit internet from their internet service providers. Powered by. Without ethernet bonding, it can still support gigabit speeds, which is as fast most comercially-available Internet services go currently. If thats the case, you can either look into getting a new ISP or buy a new modem. This modem sports Active Queue Management (AQM), which significantly reduces Internet latency and further improves usability. The MB8600 certificate isn't expired. If you rent equipment from Comcast, you are eligible for an update on us! Are they going to spend money to have updates tested for a modem that only a small number of their customers have? I just hope Comcast fixes this. I have an SB8200 that within the past few months dropped from 900+ on xfinity 1200Mbps service down to 500-600. As you can see, the firmware version installed on my modem is V1.01.22. In this case the source is your modem manufacturers website. The next step is to see what version of firmware is installed on your device. With a Gigabit router in your network, the MB8600 delivers flawless video streaming, gaming, and web browsing over wireless. If you have a question you can start a new discussion Current Motorola MB8600 Modem firmware for AZ? The good news is, youre not responsible for updating your modems firmware. The Motorola MB8600 has the following ports and buttons available on the back of the modem. . Modem firmware is latest. Whether you find a new ISP or change out your modem, just make sure that your modem will get updated. Any time your modem manufacturer issues an update to your modems firmware, they send it to your ISP. To give simultaneous Internet access to many devices, plug in any router you like. MH7020 Mesh-Ready WiFi Router. Their bonehead compatibility department doesn't acknowledge the existence of Link Aggregation. The Kick-Start Every Morning With Coffee Maker Guide, 10/100/1000 gigabit ethernet port on back, Broadcom Chipset provides security from denial of service attacks, Approved for use with fiber optic, DSL or satellite internet services, Works with gigabit internet speeds but also slower speeds for those who have not been able to make the upgrade yet, Active Queue Management (AQM) reduces internet latency for faster page loads and improved interactive applications like gaming or videoconferencing, Full-band capture digital tuner to enhance speed and save energy. The cert is listed under MTRLC LLC, not under the IP address, so scrolling down and making sure you're on the "Servers" tab is very important. The bottom line is that you dont have the same amount of control over your modem updates because your ISP is responsible for updating it. Compatible services: Comcast Xfinity, Cox, SpectrumMax downstream: 2 GbpsMax upstream: 2 GbpsChannel bonding: 328Ethernet ports: 4. item 7 Motorola MB8600 DOCSIS 3.1 Cable Modem. For example, this site details the common IP addresses for Netgear modems like mine. . All was good until modem firmware was updated. Even if you dont have DOCSIS 3.1 service now, you can benefit from the 328 DOCSIS 3.0 capability thats also built into this cable modem. Comcast Radom Disconnects . Comcast Xfinity, Xfinity X1, Cox and CableOne have all approved this modem for all the speed packages they offer. My MB8600 works fine, it didn't have the problem. Please inform. Old modems do hold up the speeds for the entire building. Up and running within 15 minutes, No call to Comcast. Took me a bit to get it activated, but I was able to get to the admin page just fine through a couple reboots, but only before I got it activated with Comcast. Asus RT-AC68U router with Merlin 386.9 firmware running wired only Netgear Orbi RBR50 as access point + 2 RBS50 satellites with wired backhaul Motorola MB8600 modem on Comcast They have thousands of customers, and their customers all have different modems. I dont know what rumors your talking about but it has always been a end of life list of modems no longer supported and it is the very manufacture who stop supporting the modems that you buy or rent. Is your ISP going to spend a lot of effort testing and checking modem updates for that modem if only a small number of their customers have that same model? As usual, the hardest part will be getting ahold of a representative to return your rented equipment. If you are looking for a gigabit-compatible modem-router combo to fully upgrade your home wireless network, then the Nighthawk C7800 is a surefire way to reach the max speeds available in your neighborhood. Best Buy has honest and unbiased customer reviews for Motorola - MB8611 32x8 DOCSIS 3.1 Cable Modem 2.5 GB Ethernet - Black. We have made changes to keep employees safe so response and call times may be longer than usual. As a side note: Netgear also makes one of the best 802.11.ax routers available. The modem can theoretically pass through a max upstream of about 6 Gbps on its own. They are only for link aggregation. 3891.2 Mbit/s Broadband - Gigabit Ethernet - Desktop . As you can see, my IP address is 192.168.100.1. The signal at my home was garbage. I just tapped add new modem and followed the instructions. With that said, this isnt the case for everyone. It might be worth taking a few minutes to see if theres another ISP that can both provide you with internet and update your modem. Especially if you have an internet plan with a smaller ISP. The software functionality and features . The customer service person I spoke with who blamed the modem had no idea what she was talking about. Performance & security by Cloudflare. However, if you have the extra money, it cant hurt to go with the better model to account for your future needs. If your area hasnt yet switched over to fiber, you may be in for a major upgrade in the future. It can also work as a 328 DOCSIS 3.0 modem. If you are searching for the best router in the market, but don't have a lot to spend, then the Motorola MR2600 AC2600 router is a great dual . Reddit and its partners use cookies and similar technologies to provide you with a better experience. They may not have a budget for testing that other, larger ISPs have. Getting to the Web UI is important for troubleshooting, and since trouble is not uncommon on Comcast, several folks have already run into this issue. Is there a better make/model that has similar performance and price to l. It is basically plug-and-play. Likewise, I don't know what effects the firmware update might have had. Top actual speed is just under 1Gbps without bonding, just under 2Gbps with 2 bonded ports. my MB8600 is no longer compatible. From what I have read online, your ISP handles the Modem firmware, because it is specific for each individual ISP, thus it is not some generic thing like it is with Wifi Routers. I'm not sure where to take it from here. Anyone else having issues? As a user, you cant make any changes to how your modems firmware functions. Ill use my modem as an example. The cable modem generates a new certificate with the same issuer and serial number on restart. Cloudflare Ray ID: 7a28d291dd222b5a This includes standard routers as well as Whole Home Routers or Mech routers like eero, Google WiFi and Orbi. If you have questions about your services, we're here to answer them. The C7800 has a useful LED display to show the status of different components and is overall fairly compact. I've connected the TPLink C5400X router to a Motorola MB8600 modem with link aggregation enabled in both. Most other ISPs stick with the firmware that shipped with the modem for years and years. Youll have to change your modem. Hardware Version: V1. Right when I log in to my modem, the firmware version is listed right on the home page. Just changing the password away from the default goes a long way towards making your modem more secure. Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware. 3 months later, this is still a problem. DOCSIS 3.0, which is still more than acceptable, supports more than 100 Mbps. Otherwise, youll need to unplug and replug your modem in to restart it. The closest competitor to the MB8611 model is its predecessor, the MB8600. 1 - 4 of 4 Posts . Firmware Version: 1.1.2. Its performance is capped at 1 Gbps and it cannot support multi-gig plans. Now you know what version of firmware is installed on your modem. Now just got another Motorola MB8600 firmware push to firmware version 8600-19.3.15 I think today January 12th . Drop to a plan <=940 Meg and it will become compatible again. 1 Gig NEW . A power button can make this process more convenient. This thread is archived. Weighing one modems performance against another means deciphering terms like Mbps and downstream channels. The log is fairly clean for a nearly one month period, and the large number of correctables on the OFDM channel is often seen and thought not to be meaningful as long as the uncorrectable count is low. If no login screen shows up, try finding the correct IP address for your router by Searching for your router. Rick Deckard over 2 years ago. Although we dont often think about it, as soon as you put your homes devices online, youre at risk of an attack. In other words, your modem will only be updated if your manufacturer issued an update for your specific model. Your MB8600 won't be dropped before that. This Cable Modem supports DOCSIS 3.1, the only cable modem standard that can deliver speeds over 1 Gigabit per second (Gbps). This can be easily enabled with a future firmware update, but until then, the device is only capable of 1 Gbps. Comcast's changes on the 10th of December include rolling out new firmware to Motorola 8600 modems that implements forced https:// with a self-signed certificate. Prometheus Exporter for the MB8600 Modem. Its silly though, especially since most people dont even have equipment to use over gigabit speeds (or even lower if everything is WiFi). Through this analysis, we've determined the best Modem you should buy. Depending upon where you live, you might have a few different ISPs to choose from. Its your job to make sure that your ISP is updating your modems firmware. ; Maximum speeds up to 400 Mbps - DOCSIS 3.0 modem (32 or 24 channels down) To unleash your ultra-fast gigabit Internet plan, you need one of the best DOCSIS 3.1 modems. Find more NetgearNighthawk C7800 Modem-Router Combo information and reviews here. MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY, Comcast Business,and Cox Communications. Seems to work FINE. Note: Your computer must be connected to your . In some cases, ISPs wont update your modem firmware as often as they should. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada . The benefit is that it will be ready if you ever do upgrade your speeds and you wont have to purchase another modem at that time. Does anyone know how to perform the same fix for Chrome? Answers to be found are better than being left wondering. Modem and Router are both ~1mo old. The problem with your ISP being in charge of updating your modem is that your modem doesnt always get updated like it should. I use xfinity with my own Motorola MB8611 modem. When you restart your modem, it runs through multiple checks when it powers up. It is quite bright in a dark room, so you may want to tuck it out of sight if you install it where this might bother you. The issue may not occur on Chrome or other browsers. There are 3 additional Ethernet GigE LAN ports masked behind a label. This cable modem is backward compatible with 32x8 DOCSIS 3.0. New firmware version 8600-19.3.11 is being pushed to the MB8600 in some markets. Even if youre renting it and paying monthly. As a reminder, my modem is a Netgear CM600 modem. For example, Im talking about the major players like AT&T, Comcast/Xfinity, Verizon, or Cox Communications. However, I notice that the MB8311 is on the modem compatibility list on the Spectrum website. . In order to get to your modems settings, youll need to know your modems IP address. From there, its your ISPs job to make sure your modem gets updated. Renting a modem will just about guarantee that itll receive firmware updates. Ok so if thats the good news, whats the bad news? The action you just performed triggered the security solution. On Amazon.com, the Motorola MB8611 is a huge hit among cable modems. I wanted more information, so I clicked the provided Knowledge Base link. It stands out from other DOCSIS 3.1 modems by offering four 1-gigabit ethernet ports to achieve a theoretical max downstream and upstream of 2 Gbps. If youre buying on your own or replacing an existing modem, youll probably have to set it up yourself. I just need to check back in a few months to see if a newer version of firmware has been released. Along with our in-house experts, our team analyzes thousands of product reviews from the most trusted websites. In a rather extreme example of Netgears aggressive product release cycle, the company has actually already released two standalone gigabit modems before the technology has even had a chance to hit the majority of American homes. I have an MB8600 on 8600-18.2.9 and am experiencing issues that this new firmware is reported to address. The SBG8300 has four gigabit LAN ports but because they arent bonded, you will have to upgrade when ISPs offer plans that exceed gigabit speeds via bonded ethernet. In fact, 82 percent of U.S. homes have broadband internet, up 10 percent from a decade ago. Motorola may not be the first name that comes to mind when you think networking equipment, but their first entry into Gigabit compatible hardware competes closely with established players in this market. You want to make sure youre getting the best performance, features, and security to go with it. That means this modem will be capped at 1 Gbps but it is future-proofed for when networking technology improves. However, when buying a modem/router combo, its important to note that youll have to purchase a completely new unit if part of it malfunctions or you want to upgrade one or the other. Compatible services: Comcast Xfinity, Cox, Mediacom Cable, WOW!Max downstream: 3.8 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. If they can fix the problem remotely insist they send a tech out to identify the cause and correct it. On top of that, renting a modem can be expensive because youre paying for it every month. I know nothing about what these should be. COPYRIGHT THE E.W. I enabled Link aggregation and haven't had any issues. Well take a look at each one so you have a good idea of what your options are. Some of your downstream channels are trashed. Learn more. If your endgame is Gigabit-speed Internet then you will have to upgrade to a DOCSIS 3.1 modem sooner or later. This section says that firmware upgrades are provided by the ISP. With a 164 modem, youll get up to 680Mbps for downloads and only half of that with an 84 modem. If you live in a metropolitan area, you are probably in one of these networks. --- I have an ASUS RT-AX86u that does support link aggregation and was hoping I could use that and NOT have to buy a new modem. If your phone and Internet plans are tied together, then you need a replacement modem that handles both in order to ditch Xfinitys rental equipment. The MB8611 is equipped to keep you connected, now and in the future, with backwards compatibility to 32x8 DOCSIS 3.0. If you stream video from multiple devices at once, or someone in your household engages in activities like gaming or video editing, you may want to go for the latest and greatest. Data is measured in megabytes (MB) or gigabytes (GB), depending on the volume. I just purchased the MB8611. When it comes to your ISP, sometimes the squeaky wheel gets the grease. One way to mitigate this cost is by ditching your rented networking equipment and providing your own gigabit modem and router. The same can also be said for an updated router, though. Given the practical limitations of DOCSIS 3.1 modems, this device works just as well as the other units we tested, so once its sale price drops a bit further it will become the value purchase of the next generation. Owning your own modem typically saves $132 per year in cable modem rental charges.