how to cancel regus membership

AvenueErie Rhode Island 24975. Once they sell you something that will be the end of you being treated as a valued customer. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Regus are not transparent with their pricing. Horrible Customer Service and Billing Practices! Also they thretaten u with debt collector and give all ur personal data for them. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. You can also choose a coworking or office membership for 5,10, or unlimited days a month. Can I change my membership after Ive signed up? - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. To my horror, the contract sent was being auto renewed without my consent. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Kind regards, This does not affect customers who have a permanent space as these are reserved specifically for them. On this page, you can first browse which airport lounges are available through this partnership. Well be happy to accommodate. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. * All prices quoted are valid at the time of application, based on 24-month contracts. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. And they do not have to provide any notice to you at all. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. Regus offers flexible, high-quality and relatively inexpensive office space. Our invoices are payable no later than on the 15th day of the month. Best wishes, Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. I have had no regrets having my office here and am committed to staying with them. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. And why wouldn't he, he is sub-contracted to sell office space. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. We sent them proof by email confirming that we could use the machines. Lorraine Brule That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Hi Andrew, at least on my Regus account I am not required to have card details entered. First month - $650 However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. I have stopped all payments since then due to loss of job and relocation for school. You should receive your refund within 30 days after your agreement end date. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. Hi Cami, Im sorry that you feel this way. 2.3. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Let me assure you that we most certainly do not hate our customers. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. I had expected to be required to pay for 3 months through 2/28/22. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Please email me at Lorraine.brule@regus.com with your company name and details. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream Hi Mike, Im sorry if you felt the need to escalate this. But once you are in the system - you can't do anything. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. It should also state the reason behind why you want to cancel the membership. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. I have been transferred to a new location. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. Regards, Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Can't believe these thieves are still in business/. Hi Hannah, Im sorry if you felt the need to escalate this. Setting up an automated payment is straight forward and can be done through the online portal. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Did yours get refunded? If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? In case, there is any cancellation fee or refund, make sure to include the same in the letter. I would love the opportunity to help further but havent been able to identify your account. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Not only they refuse to return my deposits they also threaten me with lawsuit I had an error with their billing department which was 100% their fault. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. All of our templates are completely free to use and are designed to save you time and hassle. If you don't request the refund, they keep it. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Frustrated I shut down the second account as well. Updated. Kind regards, When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. 205 0 obj <>stream I would love the opportunity to help further but havent been able to identify your account. Desposit/Retainer - $700 I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. Kind regards, There is absolutely zero opportunity to engage with the corporate infrastructure. This was not pointed out to me when I signed up for my virtual office. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Offer expires 08/31/2014. If it has been longer than 30 days, please get in touch so we can investigate further. I cannot stress enough the lack of professionalism and poor service. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Go to this page in your computer's web browser. I would love to help further but havent been able to identify your account. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Yes, we do get it back, however for a small business this is substantial amount. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Michelle Spire I really thought that this company would be a good option for expanding our business. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. All of our services and costs are detailed in the agreement you signed. We appreciate your business. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. I highly recommend Regus for your professional work. These emails were sent to the email address you registered with us on the same day you signed the agreement. Nice offices and friendly people. They answered us and asked us to show them an email we had sent with the specifications of the machines. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. I would like you to please confirm the receipt of the letter and the cancellation. You have a business to run and our objective is to partner with you to help you grow even further. Customer service left me on hold until the company closed then hung up the phone. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Head of Customer Services. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. Date of experience: February 19, 2023. You have been with us for several years and already experienced renewals. Your days must be used within the month they are allocated. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. Any that you do not require can be opted out through your online account. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Office staff are always friendly. This is to inform you that, unfortunately, I would have to cancel my membership with your club. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. We pay those as well. Regus membership gives you access to workspace in thousands of locations around the world. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information And, therefore continuing the membership is not possible anymore. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Ive been their customers for the past 3 years, paid everything in full. Services are billed automatically depending on the customers preference. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. + Free Sample of Insurance Cancellation letter Template. I have no complaints regarding your club and the facilities. This will remove that member from your roster and credit the membership back to your account. And if you don't pay up they'll try to ruin your credit. Sandra Melody Unacceptable billing practices. Do not do business with this company. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Michelle Spire Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. It was a nice experience with the club. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. Sandra Melody Stay far away from Regus folks. All agreements end on the last day of a calendar month. Were clear about this from day one. I look forward to receiving more information from you. We have a team of specialists available 24/7 to help you find the best solution for your business. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. The additional increase in your monthly fee is due to the annual indexation. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. Transparency is very important in everything that we do. Zero customer service, particularly regarding billing. Assistant Global Customer Service at Regus. After being in my new office they are increasing rent by 8.7%. We ask all our customers to add an automated payment method to their account. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. . Originally, total costs 20k THB, but end up with 50k THB. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. And, as I am moving to another state, it won't be possible for me to continue with the same. All our agreements automatically renew before their term finishes for an equal length to the previous one. I understand that youre disappointed. Where appropriate, well also take steps to prevent the situation from happening again. Your email address will not be published. but when u need support / CS to talk and solve ur problems its literally non existant. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. If we . We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Platinum membership includes access to an office. Lorraine Brule This is not the case. Just terrible management at Regus. Guide to the DragonPass lounge membership program. I havent been able to identify your account. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. You can start your agreement on any day of the month. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. Otherwise, Preferential is better for those who visit 8-13 lounges a year. There are only a few participating lounges in Australia, and many are closed temporarily. CONSUMER BEWARE! So, I don't think there won't be an issue with it. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. They will respond to your inquiry as soon as possible. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. It goes against our guidelines to offer incentives for reviews. We appreciate your business. No one would contact me over the phone. Find another option. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit.

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