Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. 1=on, 0=off. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. After LastPass's breaches, my boss is looking into trying an on-prem password manager. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. Any way to make it not dissappear. I'm checking with support team. stay tuned thanks. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. If so, you may need to enable an HID emulator. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. On your iPad, click " Trust " when " Trust this computer " pops up. You can also select Pointing Devices and then select your mouse to customize the mouse buttons. Simply locate the device you need from the list, and click the Connect button beside the device's name. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. If so, change the cursor movement in Excel so it's set up properly. The standard pointer remains visible regardless. My name is Helga York. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. Security Choice of whether to request permission from the user when someone tries to connect. "), and they kept focusing on that point, which is what made me so angry. I'm excited to be here, and hope to be able to contribute. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question Step 4. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" Change), You are commenting using your Twitter account. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. I only can click the "(Console) - Connected" session. Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. Splashtop Personal app introduction; Hot Topics. Thanks for bringing this to our attention. I decided to let MS install the 22H2 build. "Cant you just use VNC or something similar?" It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. Thanks. Open the app to see if Splashtop runs as intended. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. And thats it. Go back and read what I posted about the Exchange scenario. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." thanks for leaving the comment. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. Renaming the file worked I'm excited to be here, and hope to be able to contribute. At that point, I knew I was in for a long week. 3. Tap to run the Splashtop Business app on your device (in this case an iPad). With Remote Desktop as a published Citrix app, though, its been grating. If you see Realtek HD Audio Manager, right-click and select Disable. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. We dont have this problem inside the FW with any combination of machines. Click here for a blog post on remote accessing and controlling Android devices with SOS. The first thing to check is whether the computer and the operating system is not responding as well. 3. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? vice versa. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. Search apps & features in the start menu and open it. Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. Whoopee! After a second, your iPad will be screen mirrored onto your computer. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. If youre already familiar with the iOS interface, then this should be very easy to pick up. Most often, users will receive a black screen upon opening the app. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. OMG!!! GUEST or HOST! AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Thanks. This is what fails at my client's office to their Win 7 computers. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. Your daily dose of tech news, in brief. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. I found this post while researching how other people have fixed the problem. This black screen will linger for a few seconds, and then the app crashes. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. You just don't get it. Please help attach logs in your ticket. The file transfer function is invoked from within a session. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. Click " Apply " and then " OK ." Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. Is there a solution for the Mac users with the same problem? Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! Why the BIG DEAL you made out of it? AnyViewer is a safe and reliable remote access software for Windows. Please note: You can switch the setting back to extend these displays upon returning to the office. My i.t dept had no idea how to fix this. On the Client machine, launch Remote Desktop, and create a virtual desktop connection.
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